Frequently Asked Questions

We want you to be 100% satisfied with our service. For all AI generations we provided unlimited re-runs until you are satisified. However, in general all purchases are non-refundable. Please refer to our Terms and Conditions for details.

If you have any questions or concerns please contact us at [email protected].

Yes, we do provide an API that will make it easy to integrate it into your existing applications. Simply email us at [email protected] for more information.

We respect your privacy and security when you use our artifical intelligence service. We delete all input and output media within 14 days of your order completion. When you use our service to transcribe your audio, we process your data onsite for the transcription. We do not store or use your data for any other purpose. Your data will never be shared with any third party. We delete your data from our servers within 48 hours after the transcription is completed. You can unsubscribe and delete any remaining personal information in your account at any time. If you have any questions or concerns, please contact us at [email protected].

The availability of Free Trials is highly targeted. If a free trial is available it will show on the order page as an option.

At transcribethis.io, we use Stripe as our payment processor because it is one of the most secure and reliable platforms for online payments. Stripe is certified as a PCI Service Provider Level 1, which is the highest level of security in the payment industry. Stripe also uses encryption, tokenization, and fraud prevention tools to protect your card information and prevent unauthorized transactions. When you pay with Stripe, you can rest assured that your payment data is handled with the utmost care and security.

Stripe supports a wide variety of popular payment options, including credit, debit, online, and mobile wallets. Stripe accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards plus Apple Pay, Google Pay, Microsoft Pay, WeChat Pay, Alipay as well as SEPA Direct Debit, BECS Direct Debit, Bacs Direct Debit, FPX, iDEAL, Sofort, and more