Troubleshooting
Uploads that fail, jobs that stall, transcripts that look wrong
3 articles in this category
🚫
Your file will not upload
The four things that cause almost every failed upload, in the order worth checking.
3 min readBeginner
⏳
A transcript is stuck or failed
How long is too long, what to do about a failed job, and when to just retry.
3 min readBeginner
❗
The transcript looks wrong
Empty, cut short, in the wrong language, or full of mistakes — each has a different cause.
3 min readBeginner
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