Your file will not upload
The four things that cause almost every failed upload, in the order worth checking.
Work down this list. It is ordered by how often each one turns out to be the answer.
- 1Check the size against your plan. 50 MB on Free, 2 GB on Standard, 5 GB on Premium. This is the most common cause by a wide margin — see what you can upload.
- 2Check the file type. If the extension is not in our list, converting to MP3 or MP4 fixes it and costs nothing in accuracy.
- 3Check your daily count. Free allows 3 files a day and Standard 20. The counter resets on its own; you do not need to do anything but wait.
- 4Check the connection. A large upload over unstable wifi can fail near the end. A wired connection, or simply a quieter time of day, often gets it through.
If it still refuses
- Try a different browser. An extension — usually an ad blocker or a privacy tool — occasionally blocks the upload request.
- Try one file rather than a batch, to see whether it is that specific file or all of them.
- Play the file locally. A recording that will not play on your own machine is corrupt and will not transcribe either.
プロのヒント
An upload that reaches 100% and then fails is not an upload problem — the file arrived. Go to a transcript is stuck or failed.
Still nothing? Contact us with the file name, its size and format, and what the screen said. That is usually enough for us to find it in the logs on the first try.
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What you can upload
The file types we accept, the size and length limits per plan, and what to do about the rest.
A transcript is stuck or failed
How long is too long, what to do about a failed job, and when to just retry.
Storage, deleting and what we keep
How much room each plan has, what deleting actually removes, and what happens if you downgrade.
Plans and prices, in plain numbers
What Free, Standard and Premium cost, what each one lifts, and how the paid trial works.