Change your plan, your card, or cancel
Upgrading, downgrading, updating payment details and cancelling — and what happens to your files.
All of it lives in Settings → Billing. The button there opens a secure portal run by Stripe, our payment provider — we never see or store your card number.
Upgrading
Takes effect immediately. The higher limits are live before you get back to your dashboard, and the amount is prorated against what you have already paid.
Downgrading
Takes effect at the end of the period you have paid for — you keep what you bought until then. Nothing is deleted when the smaller limits arrive; see storage, deleting and what we keep.
Updating your card
Same portal, same place. Do this before the renewal date if your card is expiring. If a payment fails we retry over the following days and email you — your plan keeps working during that window rather than cutting off at the first failure.
Cancelling
- 1Go to Settings → Billing.
- 2Open the billing portal and cancel the subscription.
- 3Check the date it shows you — that is when the plan actually ends.
重要
Cancelling stops the next charge. It does not delete your account or your transcripts, and it does not refund the period you are in. To remove everything, see delete your account and your data.
Refunds and where to find your invoices are in invoices, receipts and refunds.
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関連記事
Plans and prices, in plain numbers
What Free, Standard and Premium cost, what each one lifts, and how the paid trial works.
Invoices, receipts and refunds
Where the paperwork is, how to get a company name and VAT number on it, and when we refund.
Delete your account and your data
What deletion removes, what to save first, and how it differs from cancelling.
Storage, deleting and what we keep
How much room each plan has, what deleting actually removes, and what happens if you downgrade.