Change your plan, your card, or cancel
Upgrading, downgrading, updating payment details and cancelling — and what happens to your files.
All of it lives in Settings → Billing. The button there opens a secure portal run by Stripe, our payment provider — we never see or store your card number.
Upgrading
Takes effect immediately. The higher limits are live before you get back to your dashboard, and the amount is prorated against what you have already paid.
Downgrading
Takes effect at the end of the period you have paid for — you keep what you bought until then. Nothing is deleted when the smaller limits arrive; see storage, deleting and what we keep.
Updating your card
Same portal, same place. Do this before the renewal date if your card is expiring. If a payment fails we retry over the following days and email you — your plan keeps working during that window rather than cutting off at the first failure.
Cancelling
- 1Go to Settings → Billing.
- 2Open the billing portal and cancel the subscription.
- 3Check the date it shows you — that is when the plan actually ends.
Important
Cancelling stops the next charge. It does not delete your account or your transcripts, and it does not refund the period you are in. To remove everything, see delete your account and your data.
Refunds and where to find your invoices are in invoices, receipts and refunds.
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