Delete your account and your data
What deletion removes, what to save first, and how it differs from cancelling.
Importante
Deleting an account is permanent. Transcripts, summaries, translations and uploaded media go together, and we cannot restore them afterwards.
Before you do it
- 1Download anything worth keeping — see which download format to pick.
- 2Save any invoices you need for accounting. They go too.
- 3Cancel your subscription first if you have one, so the billing side is cleanly closed: change your plan, your card, or cancel.
Doing it
The option is in your account settings. If you cannot find it or something goes wrong, contact us from the address on the account and we will handle it.
Cancelling is not deleting
Cancelling a subscription stops the charges and leaves your account and files in place on the Free plan. Deleting removes the account itself. If you only want to stop paying, cancel — you can always come back.
To clear out specific recordings without touching the account, delete them individually: storage, deleting and what we keep.
Etiquetas
Artículos relacionados
Signing in, passwords and two-factor
Sign-in options, resetting a password you have lost, and turning on a second factor.
Change your plan, your card, or cancel
Upgrading, downgrading, updating payment details and cancelling — and what happens to your files.
Storage, deleting and what we keep
How much room each plan has, what deleting actually removes, and what happens if you downgrade.
Which download format to pick
Seven formats, one line each on what they are for, and which plan they need.